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However they cut them, whoever operates the machinery sucks at it, chips them, and fills them with a smear of filler. I get that the material is "rare" and that they are handmade but for a premium fee they need a premium product! I'd expect them to be cut to the finest of measures to avoid being chipped. I'm not saying it's a poor purchase but for that price they better come in a badass leather pouch or a nice wooden case with a personalized parchment certificate or something. Perhaps it's because I'm not that deep into gaming, but over $300 for a set of dice? I don't want any other D&D fans to suffer the same fate as I have thus far. TL DR - Stay away from Artisan Dice, they are truly a poor company, and this visibility needs to be heard around the country. THey continue to have all these big promotional new dice coming out, and telling people to pre-order (look at the mammoth ivory dice), and those people need to be fully aware of what they're getting into.
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Look at the customer service I received (in my original post linked above), and look at how they continue to run their business this way. The main focus of this post, however, is awareness for future buyers. Because if the company's track record says anything about the company, my refund won't be coming any sooner than at least that. The bottom line is, I'm extremely bitter about the idea of having to send something back, and then hoping and PRAYING it's not going to take another 3 months, just to get my refund. Here's the last response I got:ĭavid 7:39 PM (13 minutes ago)to me We will be happy to issue you a refund after you have returned the dice.
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It's also not fair for me to have to wait, and pay to send something to them first, given EVERYTHING that has happened thus far. Now, I clarified with him from here, that I would need the refund first, because at this point I've lost all faith in the company, and who knows when I would even receive the refund, as I still have not received any timelines, or specifics.
#ARTISAN DICE FULL#
On 7:03 PM, "David wrote: Yes, if you'd like to return them we'll issue you a full refund. I tried to contest that I'm being given the generic statement for warranty replacements, when I literally just received the dice, and it was a clear fail on their part. I didn't get any clarification whatsoever, so I am to assume I would be responsible for all of that, and the timeline would be just as atrocious as the initial purchase. I then asked for a lot more clarification, in terms of timeline, who would pay for shipping costs, etc. On Tue, at 6:46 PM, David wrote: As per our lifetime warranty you can send them back to us, if they are not up to our standards we will repair or replace them for free. Thinking, they would realize the err in their ways, and correct things. I sent an email to Artisan Dice, attempting to resolve this offline, without having to continue on with my story here. The #3 is completely smeared with the silver ink used for the outlining of the numbers I'm sure. Every single die, has at least one or two numbers with a silver blot like this, due to pure sloppiness. I'm not talking about the period in the bottom right, either. You'll also notice a random silver ink blot next to the #9. Looking through it, you'll see it goes back about half a centimeter. THis is because if you look closely, a clear hardening material was used to seal a chip in the actual die material. Each and every number is off-centered, and I don't really have to explain that the #1 here, is basically falling off it's side. Starting from left to right.įar Left die. I'll go ahead and explain the picture, for those unable to see well from the poor quality.
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The rest of the dice, are just as bad as these pictured here. I've included a link to just THREE dice out of the full polyhedral set, which cost me $327. Today, I have received the dice, and as I was regrettably expecting, the quality is horrifyingly bad. Many of you may have seen my previously posted story that was 3 months in the making with Artisan Dice.Ī business that just doesn't give a shit.
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